Last week, as I grabbed my latte at a new Starbucks that opened in my neighbourhood, the cashier and the barista pointed out to me the customer satisfaction survey about the new store. They told me that it should take 5 minutes and that my reward would be a code for a free drink. It sounds fair.
It wasn’t my first time at that particular store. I basically have nothing to say against my experience there. In fact, I enjoyed the place. But they lost me when they insisted that I gave them a 5 because everything lower than a 5 was worthless because it is considered as zero by Starbucks’ headquarters. Sorry guys, but I don’t fill customer surveys that only aim to be a pat on the back.